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Privacy Policy

This privacy policy explains how EcoFuture uses the personal data we collect from you when you use our website.  It also explains how we will collect and process data when you become a customer of EcoFuture.

What data do we collect?

EcoFuture collects the following data:

    • personal identification information (name, address, telephone number, etc); and
    • details of your property (size, floor plans, etc).

How do we collect your data?

You directly provide EcoFuture with most of the data we collect.  We collect data and process data when you:

    • voluntarily submit your contact details online requesting further information on our products or services;
    • voluntarily provide further information that we may require in order to respond to your enquiry; and
    • use or view our website via your browser’s cookies.

EcoFuture may also receive your data indirectly from online referrals from suppliers, eg Vaillant.

How will we use your data?

EcoFuture collects your data so that we can:

    • respond to your enquiry;
    • carry out site visits or surveys;
    • carry out agreed work to your property;
    • issue quotations and invoices to you for surveys and/or work to your property; and
    • comply with our legal and regulatory obligations.

If you agree, EcoFuture will share your data with:

    • partner companies who require your details in order to deliver products to you as part of agreed work; and
    • external companies as part of our legal and regulatory obligations (eg HMRC, Gas Safe, etc).

How do we store your data?

EcoFuture securely stores your data electronically at Jam Jar Studios 10, Hoults Yard, Walker Road, Newcastle Upon Tyne, NE6 2HL.

Your data will be held in electronic customer relationship management (CRM) and accounting software.  All logins to systems are password protected, for the protection of both EcoFuture and our customers.

EcoFuture will keep your data for a period of 6 years.  Once this time period has expired, we will delete your data.


If you agree, EcoFuture will send you information about products and services of ours that we think you might like.  You have the right to opt out at a later date.

If you no longer wish to be contacted for marketing purposes, please email

What are your data protection rights?

EcoFuture would like to make sure you are fully aware of all of your data protection rights.  Every user is entitled to the following:

The right to access – you have the right to request EcoFuture for copies of your personal data.  We may charge you a small fee for this service.

The right to rectification – you have the right to request that EcoFuture corrects any information you believe is inaccurate.  You also have the right to request EcoFuture to complete information you believe is incomplete.

The right to erasure – you have the right to request that EcoFuture erases your personal data, under certain conditions.

The right to restrict processing – you have the right to request that EcoFuture restricts the processing of your personal data, under certain conditions.

The right to object to processing – you have the right to object to EcoFuture’s processing of your personal data, under certain conditions.

The right to data portability – you have the right to request that EcoFuture transfers the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you.  If you would like to exercise any of these rights, please contact us via email:

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  When you visit our website, we may collect information from you automatically through cookies or similar technology.  For further information, visit

How do we use cookies?

EcoFuture uses cookies to understand how you use our website.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – EcoFuture uses these cookies so that we recognise you on our website.  These could include what language you prefer and location you are in.  A mix of first-party and third-party cookies are used.

Advertising – EcoFuture uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device and your IP address.  EcoFuture sometimes shares some limited aspects of this data with third parties for advertising purposes.  We may also share online data collected through cookies with our advertising partners.  This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser.  However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The EcoFuture website contains links to other websites.  Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

EcoFuture keeps its privacy policy under regular review and places any updates on this web page.  This privacy policy was last updated on 12 April 2022.

How to contact us

If you have any questions about EcoFuture’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.


Call us: 0191 490 3308

Or write to us: EcoFuture, Jam Jar Studio 10, Hoults Yard, Walker Road, Newcastle Upon Tyne, NE6 2HL

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that EcoFuture has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Telephone:0303 123 1113